We’re Making Improvements to Online Banking with BlueIQ™

Thursday, May 12 at 08:30 AM
Category: Arvest News

We want to assure you that your feedback has been heard, and we are working to make improvements to Online Banking with BlueIQ™. Enhancements and fixes will be rolling out over the next several months. Many changes will take some time to implement, so watch for further updates in coming months. In the meantime we’ve released some of these enhancements today.  

Categorization – Automatic transaction categorization for new transactions has been improved, resulting in more accurate descriptions applied to new transactions. We still offer the ability to customize your transaction categories. Please note, today’s improvements to automatic transaction categorization will not change your customized transaction categories or previously categorized transactions. 
Naming Transactions – In addition to customizing transaction categories, you can also choose to customize the name of a transaction. We have made some enhancements to better match renaming rules you have created.

Transaction Descriptions – Additional details will be provided in the transaction description. Today’s improvements to transaction descriptions will only apply to transactions going forward.

Account Links – Account names on the dashboard are now underlined as a reminder they are clickable links. Clicking on these links takes you to that account’s detailed transactions, which includes your running balance.

Goal Setting – When you’re setting goals on the planning tab, you can now indicate the rate of return in a fraction of a percent (e.g., 0.25 percent) and not just a whole number. This should help you more accurately match interest rates for an Arvest account you have assigned to a goal.

Other new enhancements to Online Banking with BlueIQ™ include:
  • Recurring transfers involving closed accounts will automatically cancel.   
  • Alerts can now be filtered by payment alerts, in addition to the other filter options.
  • Other bugs have been fixed.
Many more enhancements you have suggested are scheduled for future releases. Please continue to watch for communication on the blog and within Online Banking with BlueIQ™ as additional changes and updates are implemented. 
Tags: Customer Question, Online Services, Technology
John on 5/12/2016 at 2:53 PM
Thanks for the fine-tuning efforts. Is there anything coming that enhances the deposit alerts? Right now, I get 3-5 alerts over 2-3 days period of time from one deposit transaction. For checks deposited over $200, I get an initial alert for $200 with no mention of the actual deposit amount, then others as the whole amount is posted. Would love to just get one, and only one, alert for each deposit with all information about the deposit, such as "$200 of $xxx" or "$xxx deposited of which $200 is available", etc.
Jon Robertson on 5/12/2016 at 3:43 PM
How can customers request additional changes? I've spoken with Customer Service and made several enhancement requests, but I am not sure they are making it to the correct team or that they are communicated correctly. So I was wondering if there is a web page or email address that can be used to submit enhancement requests. Thanks
Vernon Solberg on 5/12/2016 at 4:21 PM
!. Transaction download: Can you make the download format a setting? I download to Quicken all the time. Why not make that a setting? 2. What is the status of the Quicken download? You made changes to the ARVEST system and the download from Quicken stopped working and told me it was Quicken fault. Any changes?
Vernon Solberg on 5/12/2016 at 4:26 PM
EBills: What needs to be done to get local companies Ebilling? What about Carroll Elec. and Rogers Water?
Catherine Ford on 5/12/2016 at 4:41 PM
I'm sooooo glad that you are working on this system. This new system you have is the WORST banking system I have EVER seen. I truly hope that you guys improve this drastically. The old system was soooo much better than this new one is.
Rob Moffett on 5/12/2016 at 4:45 PM
Do you have a road map for these improvements so customers can see when and if their specific concerns are to be addressed? I, for example, would like a more intuitive bill pay system. I miss the way the old system allowed me to categorize and organize my bills in groups.
Roy Freeman on 5/12/2016 at 5:05 PM
Thank You.
Arvest Blog Admin on 5/12/2016 at 5:09 PM

John - It sounds like you may have multiple alerts set up. Please give our customer service a team a call at (844) 225-8347, and they can look into this for you.

Arvest Blog Admin on 5/12/2016 at 5:14 PM
Jon - Rest assured we have internal processes in place to route feedback given to customer service to the appropriate team. If you have additional feedback, feel free to submit it via secure message in Online Banking with BlueIQ™.
Susan Hill on 5/12/2016 at 5:15 PM
I liked the old system better because showed the balance after each transaction had cleared. To me that is inportant information....
Arvest Blog Admin on 5/12/2016 at 5:34 PM

Vernon - The download to Quicken is currently a setting. The issues with Quicken have been corrected and you should be able to download transactions now. If you are still experiencing issues, please call customer service at (844) 225-8347 for troubleshooting assistance. For eBills, please contact Carroll Electric/Rogers Water and request they setup eBills through Fiserv BillPay, as Arvest does not have a way to initiate that transaction.

Judy Hadley on 5/12/2016 at 5:51 PM
I am in soooo much agreement with Catherine Ford's post. The old system was so much better than this new system. I wish we could go back to the old system. I also noticed that you did not answer her comment. Why? Does anybody else feel the same way?
Laurie V on 5/12/2016 at 5:54 PM
Your online banking was so much easier to user before you made all these changes. Now it is a giant pain to pay bills. If no changes are made to make this easier to use we may start looking to move to another bank.
Arvest Blog Admin on 5/12/2016 at 6:14 PM
Rob - We'll be announcing the specific updates as they become available. We'll be sure to pass along your feedback about BillPay to the team reviewing feedback and working on enhancements.
Arvest Blog Admin on 5/12/2016 at 6:25 PM

Susan - To view the balance after each transaction go to the transactions tab and select to view transactions for a specific account. Your running balance will the display to the far right of the transaction. If you need additional assistance, then please contact customer service at (844) 225-8347.

Arvest Blog Admin on 5/12/2016 at 6:33 PM

Catherine, Judy and Laurie - We're sorry to hear you're unhappy with the new system. Unfortunately, reverting back to the old system is not possible. If you'd like assistance navigating Online Banking with BlueIQ™, feel free to visit arvest.com/upgrade or call customer service at (844) 225-8347. We look forward to bringing your further enhancements to the existing system.

Hunter on 5/12/2016 at 6:34 PM
Hello I was wondering what is up with the delays when a transaction goes through, on the old website things would show up almost instantly now it does not on blue iq. So I haft to use the app oh my phone to see the transaction. Unless I am missing something.
Vickie Wyeth on 5/12/2016 at 7:10 PM
I liked to run the 30 day cash flow that was available on the old system. I'd like to see that incorporated on the new system.
Chris Lewis on 5/12/2016 at 7:13 PM
Whatever happened to testing a website before rolling it out? This is by FAR the worst online banking system I have ever experienced. It really seems like it was developed by someone who has never banked online. There is nothing intuitive about the site. Try again, this one is not going to work.
Toni on 5/12/2016 at 7:24 PM
Please allow us to print a summary of bills paid AFTER we click on "Process Payments" showing the confirmation numbers.
Bobbie on 5/12/2016 at 7:57 PM
#1 PLEASE consider allowing a way to cancel the automatic categorization altogether. For many purchases to the same payee (like Sam's, for example) it could be a different category for every purchase. Personally, I do not like to use categories on ledgers or statements. Being unable to disable this feature is causing me a lot of frustration, anger (because it wastes my time in auditing!) and waste of my ink when printing a useless column of incorrect information. It also causes frustration and confusion for my accounting person. #2 It is VERY IMPORTANT to have a running balance when reviewing transactions, no matter if current or a search of a past date range. And, to do it as default, and not have to go elsewhere and make more selections. It would stun me to have to explain the importance of "running balance" to a bank! #3 Back to my printer... printing out a handful of transactions takes a whole page of paper... I usually have 30 to 50 transactions to print at one time. When I used to get this list on 2 pages, it now takes 8 or more pages to print out this "fat and fluffy" format. Again, this would be easily remedied with a "choice button". No amount of time with customer service is helping these issues (and I know I'm not alone). Changes WITH progress is exciting. Changes for the sake of change can be counterproductive. I'm not wishing to return to the older method, but suggesting allowing the user a way to CHOOSE a different "view". Even small web services can make those things happen. Customers are only willing to absorb "so much" inconvenience of a system not working for them before "shopping" elsewhere. Go fish Rockfish!
Arvest Blog Admin on 5/12/2016 at 8:08 PM

Hunter - We're sorry to hear you're seeing delays. Please call customer service at (844) 225-8347 and provide more information so they can research this for you.

November Romeo on 5/12/2016 at 8:11 PM
I use a 3rd party accounting software that requires a .QFX file. I would love: -to get back the ability to "download all transactions since last downloaded" like the old version -I would also love for this download (.qfx in my case) to have more transaction detail (like the entire "Payee Name") -leave off the "POS PUR FROM CHK" text on every entry. I think the "type" column in the downloaded file is sufficient (it designates "debit" or "check") - "descending" view. In my case I have to re-order this file as it is generated in an "ascending" view - add back the total amount in the account when an email alert is sent out. I have various notifications turned on at different thresholds. I used to get an email stating "Your account bal is x which is below your threshold of x". I now get 4 emails stating that my account bal is below each but I have to log in to find out what my new bal is. Thanks for working on this. it needs it...
Arvest Blog Admin on 5/12/2016 at 8:14 PM

Chris - We're sorry to hear you're unhappy. We'd like to help you navigate Online Banking with BlueIQ™. Please visit arvest.com/upgrade or call us at (844) 225-8347 for assistance.

Arvest Blog Admin on 5/12/2016 at 8:24 PM

Bobbie - We're sorry to hear you're dissatisfied. Thanks for providing specific feedback. We'll be sure to pass this along to the team who is reviewing feedback and planning enhancements.

Arvest Blog Admin on 5/12/2016 at 8:30 PM
November - Thank you for your suggestions. We'll be sure to pass them along to the appropriate team.
Robin Lancaster on 5/12/2016 at 8:31 PM
I agree with the other individuals when they say that it is terrible. I think change is good but not this one. I used to be able to pay all of my bills at one time, not individually and I have to look back in the history to make sure I'm paying correctly. I use the app on my phone to look at my account now.
Arvest Blog Admin on 5/12/2016 at 8:34 PM
Robin - We're sorry to hear you're unhappy. We'll provide your feedback to the team looking at enhancements.
Mac Adams on 5/12/2016 at 8:39 PM
I'm glad I'm not the only one that thinks there is a problem here. This new system you have is the WORST banking system I have EVER seen. The old system was so much better than this new one is, the old system would show the balance after each transaction had cleared. To me that is important....I made a deposit 3 days ago and it's still not showing on my account. I keep a close eye on our finances and this new system is a hindrance because it doesn't update and keep tract like the old system......
Arvest Blog Admin on 5/12/2016 at 8:41 PM
Vickie - When you are logged into Online Banking with BlueIQ™ go under planning then budgeting, pick the month and download to PDF. This will show all the categories you make and the inflow/outflow for that month. Hope that helps!
Arvest Blog Admin on 5/12/2016 at 8:46 PM
Toni - Thank you for your suggestion. We'll pass this along to the appropriate team.
Arvest Blog Admin on 5/12/2016 at 8:51 PM

Mac - We're sorry to hear you're unhappy. To view the balance after each transaction go to the transactions tab and select to view transactions for a specific account. Your running balance will the display to the far right of the transaction. If you need additional assistance, then please contact customer service at (844) 225-8347.

dAWN hALLMARK on 5/12/2016 at 8:57 PM
dAWN hALLMARK on 5/12/2016 at 9:05 PM
I agree Mac...I tried what they said in reply,it does not show daily balance and WHY should I have to click more or type in amt. (extra steps) to view a particular one. Bring back the old view showing daily balance before and after a payment posted.
Jim Sposato on 5/12/2016 at 10:30 PM
Never any problem with the old system. In the new system one deposit for a 5 figure sum of money was deposited in another bank account and at least 2 checks went to another checking account when down loaded to Quicken. Also there is no way to sort online to put all your deposits together and the same payees together. This should have been fully tested with some customers before being implemented.
Susanna Mosley on 5/12/2016 at 10:52 PM
Certainly hope Arvest didn't pay a lot to implement this new system. It does not reflect the quality I have come to know in dealing with Arvest. Simple SUGGESTION: the current green color is difficult to see when appearing on white. Green needs to be darker/brighter.
William Landrum on 5/12/2016 at 10:55 PM
I agree with all who liked the old version better. New version is not intuitive, have to mouse around to accomplish functions. The old system had a simple drop down menu system that didn't require a lot of clicks all over the screen. Also, there should be a way to not show every account on the dashboard, but get to those accounts when you need to. You should be able to heavily customize the dashboard. Also, I miss the batch payments on the old system. The new system, as far as I can figure out, requires going through the multiple clicks for each payment. If these things can be done, you have hidden them quite well.
Lynn Grimes on 5/13/2016 at 12:05 AM
This is the worse update and banking setup I have ever seen. Whoever designed this web program for banking has never done bill paying or budgeting in their life. Probably some kid out of college that never had to do banking before in their life. I hate this and will probably go to another bank that has a understanding of a friendly banking & billpay program
Sarah on 5/13/2016 at 12:18 AM
I've always liked ARVEST so much that I kept my two checking accounts even when I moved to a state where there are no ARVESTs. The new website was such a disaster, and was so infuriating (showing the two accounts' transactions mixed up together; clicking over and over on the account name but it won't go to that account!), I decided to close my accounts. I'm glad to see you're going to improve it. I'll keep one account, mainly because I have to for a specific business reason, but I won't use it anymore as my regular checking account. In my experience, website overhauls like this are usually a Very Bad Idea, but this one takes the cake as the worst ever.
Ann on 5/13/2016 at 12:35 AM
I agree that this is the worst system I have ever used. I was used to being able to print a summary of my online payments to attach to the front of the bills I am paying. With this system I get nothing.
Samuel on 5/13/2016 at 1:52 AM
I much prefer the old system, even after having time to try to get used to the new one. I realize that you've said it's impossible to change back to the old. Like a few others, having the balance shown after each transaction was very nice to have. I understand how to get to that screen, transactions > specific account, but it should show that by default, not after hunting for it.
Pat Cross on 5/13/2016 at 1:59 AM
I HATE the automatic labels you put on every debit from my account. Is there a way to cancel the labels so I just have the debit. The ones you put are wrong and I'm not at all interested in any label much less a wrong one!
Beverly on 5/13/2016 at 2:21 AM
I agree with others who liked the old system a LOT better than this one. I have talked to customer service three times and they could not see what I was seeing on my screen. I have considered changing banks if these glitches don't get worked out. I couldn't make needed changes to an autopay bill without canceling the entire series and starting over. This new system is not user friendly at all.
Vicki on 5/13/2016 at 3:58 AM
I am happy to hear you are making changes because this format is awful! I know two people that have changed to other banks. We have been with Arvest since they came to Oklahoma but I agree with others...old format was so much better and easier to read. I imagine you spent a lot of money on this new system..what a waste. Yes, I agree with the others that would like to have a system like the old one...and glad you were called out about not answering that comment.
Carol Roskam on 5/13/2016 at 3:59 AM
The previous system was much more user friendly, easier to figure ut and learn how to use. A lot of seniors, especially, including myself, are not computer whizzes, and this system is just all in all more complex and harder to work with.
Bruce Morton on 5/13/2016 at 4:40 AM
This is the worst"UP" grade I have ever been party to. I have missed my MORTGAGE payment, because this brilliant upgrade is the most NON intuitive online system ever. My mortgage company disappeared as an option from the dropdown box..... I am not wasting any more time on this because it will only be frustrating and I might not be able to contain myself from cussing. Rest assured, if ANYONE asks me about ARVEST online banking, I will tell them it was just fine....but then they decided to IMPROVE it,, and instead they RUINED it. Thanks decision makers.
Albert Pender on 5/13/2016 at 4:54 AM
I have to agree with previous comments... The new bill pay system is, by far, the worst banking system I have ever used. It is not intuitive, simple tasks are overly complicated and needed information is buried or non-existent. 1. Old system provide a list of all payees with the last payment date for each payee. New system requires you to go into each payee to see the last date. 2. No ability to modify future recurring payments if the current has already processed. 3. No ability to enter multiple payments. The old system provided a single page with entry boxes for each payee and allow streamlined entry. It seems this new system is trying to be too flashy instead of functional. The old system may have looked old but it worked. I don't want to spend 30 minutes on a banking website. I want to login, pay my bills and logout. The new system takes 3 times longer to do anything.
KJ OBrien on 5/13/2016 at 6:01 AM
Having both an LLC account and personal account at the same bank used to be convenient. Now I have to plan to transfer money to my personal account at least five (5) days ahead of time to be sure my ACH transfers are covered. Either that or write a check, take it to the bank and deposit in my personal account for same day deposit. NOT convenient. I also have the option to spend $25/month to have a bank staff member make the transfers for me. Not practical for a business that does less than $1,000 a month on average. I can't believe I'm the only one with this issue.
Virginia West on 5/13/2016 at 6:04 AM
why can I not use Google to open my acct I have to go through another server which I like Google. I liked the other way better
Michelle Weber on 5/13/2016 at 10:29 AM
When the new "improved" system was implemented it was a simple process to check my accounts and pay bills. Bill pay is supposed to be convenient and this system is anything but easy. I contacted Arvest within a month of the new system and requested that you give your customers the option of the old system or this "MESS". I have been an Arvest/Superior customer for over 12 years and have 7 accounts with you. There was no Beta Testing for this new program it was just started and it has been months without any real adjustments that make navigating the system better for your customers. I hope you will consider returning to the old system or at least giving customers an option of using the old system. I suppose the other option for customers is to go to a different banking institution It is more than clear by the many complaints above that there is a huge problem and it isn't about calling your customer service to get assistance. We just want to easily pay bills and get on with life.
Jim Savold on 5/13/2016 at 10:33 AM
(Part 1)Thank you for the opportunity to provide feedback on the changes to the Arvest website, some of which have caused confusion, and unnecessary problems conducting desktop and mobile banking. Generally speaking I was very satisfied with the Arvest website for over 8 years. It was easy to use, intuitive, and well organized. However, the recent changes have made the website experience blatantly lacking in privacy, confusing, and difficult to use. Dashboard: When you offer a “dashboard” capability, the end user should be able to decide what or what not to show. The default “in-your-face” nature of your current “dashboard” is a jumble of misleading information, and totally lacking in any privacy of content. I am quite concerned about what is being openly displayed whenever I access the Arvest site in a public place, or even at times at home. The lack of privacy was so bad that I have stopped accessing Arvest outside my home. When I try to understand your rationale for the “dashboard” components I would suggest that “This Month’s Status” is completely useless if you have more than 1 account (I have 8), and something I would never select to show on a “dashboard”. “Transfer” should have two functions; (1) Transfer funds between accounts, and (2) Transfer funds to a person or institution. The transfer function should provide; on demand (now), scheduled (future – one time), or scheduled (future – recurring). The end user should be able to build and access a table of transfer recipients (this is also commonly known as “bill payees”). This way your Transfer engine can also serve as your Bill Payment engine. Keep your language simple. No need to introduce “Money Movement” (every banking action moves money) or “Popmoney” – these are just the unnecessary re-labeling of simple actions.
Jim Savold on 5/13/2016 at 10:37 AM
(Part 2) Accounts: This is simple. List the Accounts, and if I click on one show the most recent transactions. No need for a redundant “Transactions” button, or a listing of all transactions across all accounts. In fact if you show the Accounts on the “Dashboard” and provide the click-to-show recent transactions, there is no need for the “Accounts” button at all. By the way, my transactions now show up with an arbitrary “category” assigned to them – I don’t know why you do this, and the assigned categories are about 90% wrong and misleading. Messages: I don’t want any, and I certainly don’t want an email for each and every transaction. My last bill paying session resulted in 22 emails. Other items: There is something missing that would be very useful: Real time reports (by Payee, Category, Date Range, Deposits, etc). If I “Hide” something (like Timeline), would you please remember that I hid it so it is not displayed again until I choose “Unhide”. Language and labels: Please keep these simple, familiar, and consistent. There is no need to re-invent banking because of a website “upgrade”. Consider including a group of willing end users in your field tests of new features. Employees may not provide a diverse enough community of website usage and multi-account experience. I am sure I did not list all of the problems and inconsistencies I have identified since the “Dashboard” was introduced. Please feel free to contact me if I can clarify or expand any of these items.
Jim Savold on 5/13/2016 at 10:39 AM
(Part 3) Additional comments regarding Arvest website changes. 1. Settings: Settings is not "settings" at all - it is simply "User Profile". I wish it were settings where I could select what I want to see, or what I don't. What fields / accounts to hide or unhide. I'd like to set if I want notifications - and when and how (email, text, paper) to get them. 2. Planning: Well this is really a so-called "Budget" - and it is a mess. I have no clue what you are using to create a "budget" (by the way, I don't want you to create a budget for me). Did you aggregate all of my 8 account together (that of course makes no sense), did you select one account to "analyze" (which one - why / how did you choose it)? Where did you come up with these "categories" you have arbitrarily assigned to each of my transactions? They make no sense. What timeframes are you looking at? You would provide real value if you provided real-time views and summaries (mini-reports) of payees, categories (you have to get them right first), income and expense - by account. This should be available on the desktop and via the Smartphone App. 3. Mobile Deposit: I love this feature and have used it a lot - but - I have not had a good experience taking a front and back photo of the checks. Maybe 4 out of 10 attempts has been rejected (lighting, the check face is not crisp, etc). A scanning method such as used by "Genius Scan" provides a much clearer and focused resolution - any only includes the details of the check. 4. Missing: I haven't found a place to order new checks, or a path to get my monthly Statements. Those should be easy to locate and not cloaked under another naming convention
Cheryl Miller on 5/13/2016 at 10:40 AM
I would like to be able to see at a glance the deposits I've made. I don't like that I have to try to find the deposits mixed in with all transactions. If that can't be changed maybe the deposits could show up in a bolder font or much darker print. I can barely see them now. And then the descriptions of transactions are so inaccurate . I do not like this set up.
JIm Savold on 5/13/2016 at 11:31 AM
Whatever you do - keep the BlueIQ Group far away from the Arvest Mobile Apps. They still are easy to understand and use. The BlueIQ site is a corrupted mess.
Susanna Mosley on 5/13/2016 at 11:41 AM
Simple Suggestion: Change the light colored green to a darker green so it is easier to see when on top of white.
Jennifer on 5/13/2016 at 12:41 PM
There's an astonishing amount of flaws on this new system. The only thing I like about it is the alert if I fall under $10 and the alert that a deposit has been made. But to John's comment, yes I get multiple alerts for one deposit. What is hysterical is that categorization is totally off. Also, the money in and money out is more than I make in a month. Interesting! I didn't know I could spend more than I have. I have no idea where those numbers are coming from. Also, the app never matches the web version. I don't know which one is correct. Lastly, I tested out the popmoney and instead of transferring the $1 test to someone (with an Arvest account that I set up as a recipient), Arvest physically mailed him a check from me for $1. WOW...I was excited about the popmoney because I thought it would be like Bank of America (my last bank). I could transfer money to another BOA customer and it show up in their account immediately. Not only does Arvest say it takes up to 6 business days to transfer any amount of money to another Arvest customer, it didn't even transfer it.
Brittany Dillard on 5/13/2016 at 12:51 PM
I appreciate Arvest's effort to improve their online banking system. However, I believe the old system was more user friendly and efficient. I would like to be able to view my bank transactions per account. I do not like how all the bank transactions are just lumped together. I do not want to see my bank transactions and credit card transactions all in one summary. I think its okay to keep that, but there needs to be a way to view transactions by account. If I have overlooked this feature I apologize. Also, I think the budgeting idea is excellent if it would better categorize the transactions. Using online banking has been a tad stressful lately, and I feel like I don't have a true gasp on my finances like I once did with the old system. I appreciate Arvest's efforts, but there is definitely room for improvement.
Zach on 5/13/2016 at 12:55 PM
Hi Arvest, thanks for being open to your customers' feedback! As a web developer I know how hard it is to satisfy everyone. I for one like some of the new changes, while others could use improvement - but I look forward to seeing the continued growth of the site in the future. Here's my #1 gripe - Under the old system, my personal checking and business checking accounts were rolled into one login. This meant I could immediately and freely transfer funds from my business acct to my personal checking, which was one of the primary reasons I moved to Arvest in the first place. Now, they are separate, and I have to physically come into the branch or call someone, or even worse, write myself a check, to move funds from business to checking. Please please please either allow those accounts under 1 umbrella, OR possibly allow us to transfer funds to other Arvest accounts via the dashboard. It would really make my life easier. Thanks for your consideration!
Barb on 5/13/2016 at 1:04 PM
I liked the old system better. I hoped it was because it was just something new so I tried to find the good. I do like the quick pay option. I do NOT like all bill pay in the same category. I loved the way the old system allowed you to categorize the bill pay and even hide payors you are no longer paying or dont pay to very often. That is my biggest complaint.
Molly Ply on 5/13/2016 at 1:08 PM
I agree with some of the posts. The old system was so much better for bill pay. It was quick and easy. This system takes so much longer to pay bills. I like to see all the bills listed and what I have paid on same screen. I don't like having to change screens for everything. I called and complained and I am glad changes are being made.
James King on 5/13/2016 at 1:09 PM
Old saying: "If it ain't broke, don't fix it" applies here. Arvest went from a very easy to navigate system to a very disorganized one. One thing I have called and emailed about several times is "NOT BEING ABLE TO PRINT OUT CASHED CHECKS". Old system would allow you to print front and back of a check on one sheet. Not now. I use this for tax reasons. When I called in to ask how to print out, I was told to "just save the checks to your photos and print from there". Why should I have to do that??? Arvest charges to mail print outs of cashed checks.
Jim on 5/13/2016 at 1:11 PM
When BlueIQ came out it was a challenge to navigate. I am sure that it was developed and created to assist the bank but I doubt that a true customer was involved in designing the program because it needs to be more "user friendly".
Sharon Pruett on 5/13/2016 at 1:23 PM
If I print off the estatement, the actual copy of the check does not show up. The amount and date underneath each check prints but not the check. It shows up on the screen but not when it is printed. Any suggestions?
jean on 5/13/2016 at 1:50 PM
I so agree with these this is the worst change I have ever see. It is so hard to pay bills and to look for balances. I know there has to be changes and upgrades but really this isn't a upgrade. I think I may go back to paying by mail and all other transactions. If I go to another bank I will check out the online banking first. Who ever came up with this was trying to make a name for themselves. "O look what I can do", I can just hear them say to their supervisor.
Pat Hamilton on 5/13/2016 at 1:50 PM
This new system you have is the WORST banking system I have EVER seen. I truly hope that you improve this drastically. The old system was soooo much better than this new one is. The old system was really much better than this new one is.
J on 5/13/2016 at 1:51 PM
We should not have to "click on transaction" to see the running balance. This should be IMMEDIATELY viewable like the old system. Glad to see I'm not the only one extremely unhappy with these changes. I'm switching banks if this isn't resolved soon.
Arvest Blog Admin on 5/13/2016 at 2:45 PM

Thank you for your feedback. It will be shared with the team who is reviewing feedback and planning future enhancements. We appreciate your patience as we seek to optimize your online banking experience. For questions about how to use Online Banking with BlueIQ™, please visit arvest.com/upgrade or call customer service at (844) 225-8347.

Joe Farris on 5/13/2016 at 2:57 PM
Wow. Not even a print button to a printer friendly page. No running balance. Frustrating site.
Vickie Wyeth on 5/13/2016 at 3:18 PM
One thing (the only thing) I do LOVE about the new system is having my Arvest Flex Reward credit card account showing along with my other accounts. I use this card like I used to use my debit card--for my normal purchases. Since I can see the activity on the account at all times and can transfer money from my checking account to it, it works great. I keep a zero balance on it, and I get the reward points! I got a $25 cash reward last month, thanks to the bonus rewards for restaurant purchases. Using the credit card was also preferable to the debit card when someone stole my card info last month. I saw their purchase online within 12 hours of when it happened. Called Visa and they resolved it right then. It would have been a lot more of a problem if it had been my debit card! I really appreciate the young man (I think his name is Cameron) at the Maumelle branch who showed me the beauty of the Arvest Visa card and how to make it work with the new system.
Rex Stanley on 5/13/2016 at 3:20 PM
I'd agree with many other posts. The old system was much more transparent, less cumbersome, and far easier to use. I'll give them another couple of months to fix this mess & then I'll likely be moving to another bank.
Kenneth Green on 5/13/2016 at 3:26 PM
Has anyone complained about the month's status across the top not showing the actual balance there along with it being very misleading. If i get paid biweekly and am paid at the end of the last week of the month and then pay all my bills for the month on the 1st or 2nd, it makes it look like i am in the negative for the first 2 weeks of the month when in reality month after month the overall account balance increases.
Mark on 5/13/2016 at 3:37 PM
I disagree with many of the comments made on this blog. Thank you Arvest for BlueIQ. I think it is the most useful online banking system I've ever used. Better than my Wells Fargo solution by a long shot. Way better than your old system. Doesn't look like you are hearing much positive feedback (squeaky wheel thing), but you have at least one customer that thinks BlueIQ rocks.
Kimberly on 5/13/2016 at 4:13 PM
The new system is HORRIBLE! I didn't catch the change and it messed up my systematic way of paying the bills that were auto-enrolled, resulting in late fees! GRRR! I have since un-enrolled all of my bills from that service and receive them via paper statements now. I really hope you consider switching back to the system you had previously.
Nancy on 5/13/2016 at 4:57 PM
I also don't like the new system. I don't like the automatic categorization of my purchases. I categorized in the old system and that let me know when I entered that in my check register. Yes, I still use a check register and am able to reconcile to the penny that way. Can I turn the automatic categorization off? It also seems like the budget is always changing my budget goals. What's up with that? I would also like to hide some of the built in categories since I don't ever use them. The whole system needs to be more user friendly.
wayne on 5/13/2016 at 5:31 PM
i leave my feedback as well, this is the worst system I have used, the 'money movement' is useless, graphs not necessary
Mike T on 5/13/2016 at 5:45 PM
Would like a better way to make a .pdf file as back up for each transaction rather than having to go to timeline and select "don't show timelne" before printing to .pdf program.
SHARIN HARRISON on 5/13/2016 at 6:03 PM
I don't understand the new setup at all I know I'm not real good at computers but the old set up was easier it's takes me hours ofconfusion to get it done, sorry for not liking new way thank you Sharin k.
Vickie Wyeth on 5/13/2016 at 6:10 PM
Arvest, I know Ican do a monthly cash flow in the new system. But in the old system, I ran a cash flow every day! I'm just wonky that way.
Dale on 5/13/2016 at 6:14 PM
After reading the commits concerning "bill pay' I am afraid to use it. Please tell me it works.
Trevor Robinson on 5/13/2016 at 6:51 PM
No better than it was 3 months ago, I've sent my comments to the top management, by snail mail; its quicker!
Kathy Barnes on 5/13/2016 at 7:05 PM
I agree with others that the new system is not good. If Arvest cannot revert to the old system, I would suggest that they consider creating something very similar to what we had before. It has been time consuming and frustrating dealing with the new online banking. Otherwise, we are very happy with Arvest!
Jeff on 5/13/2016 at 8:40 PM
I've been through many changes at Arvest Bank. The new web site is only one more in a long list of changes since back in the Superior Federal days. Still using the same checking account. Boy, that is one old account. While I seem to find myself somewhat in agreement with those who have expressed dissatisfaction with the changes that have been made I can't help but wonder if it is dissatisfaction with the change in the format of the web page or dissatisfaction with just making a change itself. Personally, I have not experienced the problems that I am seeing in this comment/suggestion arena. Yes, it has taken a bit to learn my way around and I agree that the 'Dashboard' should be set up with a table of links to the pages and/or items that are available so as to make getting to what you came here for a quicker and more direct process, but having had the time to learn I am not experiencing the problems I am seeing expressed here. I just finished setting up my bill payments for next month, transfer funds between accounts and retrieved a couple of monthly statements without a hitch. As to the budgeting/planning initially it picked up on a lot of random information and seemed a bit crazy but once you go in, read the instruction, spend the time setting everything up correctly, it works very well and I am relying on it more and more to aid in my financial decisions and monetary management. It actually is a useful tool but it does take diligence to set it up and use it correctly. Like so many others I hate being forced into changes especially when I don't see the need for it but this really isn't all that complicated and with time I'm confident the bugs will be worked out. Arvest...you really are capable of doing better than what you have done here but...folks, if you read and follow instructions most of the problems that are being expressed here will go away. Really. And that's from an 'old fart' that has problems learning new tricks.
Chris on 5/13/2016 at 8:57 PM
I would like to be able to call up a date range of transactions and then print it. If there is a way now, I haven't found it. I'm not planning on changing banks, but this system is not very good.
ck on 5/13/2016 at 9:39 PM
I had not seen this page before, but am so happy that it's not just me that dislikes the new system. top of my list when you have a hidden account and transfer money, must we send an obvious statement about the account!
Irene Phillips on 5/13/2016 at 9:50 PM
Oh my, oh my! Why did this change have to take place? What was wrong with the old system and online banking? I understand there is always a learning curve with anything new, but this is a cumbersome, awkward, not user-friendly new system. I handle multiple accounts for my company and have called customer services many times suggesting corrections to problems.
Richard Garrett on 5/14/2016 at 1:07 AM
I agree with several of the comments. The Blue IQ is to layered to find any information. Money Movement is an awkward title. Make a payment. Make a transfer would be much clearer. Please listen to the many comments here and simplify the interface and provide more information with out layering it so far down in the system. Seem that the developer wanted lots of "white space" and spread out the information in too many layers. Good Luck
Evelyn Baldwin on 5/14/2016 at 1:17 AM
There is way too much information on this banking system. The old system was way better. I personally don't care for the movement of money etc. I just want a screen that you can make your payments and not all of the other stuff. Why couldn't it be left alone. Changes are not always for the better. I don't like searching for what I have to do. Please keep it simpler.
Dan on 5/14/2016 at 2:01 AM
This new format is HORRIBLE and a big, confusing mess. I am seriously considering changing banks.
Steve on 5/14/2016 at 3:55 AM
Ditto to all the comments disliking the new online system. You went from a simple intuitive format to a giant mess. I hate it because I like Arvest other than the online banking system. Unfortunately, that is my primary access to the bank and as a result I will leave Arvest as soon as I find a new bank with a simple intuitive online system, ....like what Arvest had in the past. By the way, whomever is responsible for the change in online banking at Arvest should be fired. HUGE MISTAKE. Just read this blog.
Daniel Thrasher on 5/14/2016 at 5:28 AM
Your New System Was Very Confusing I Still Cannot Navigate It Without A Lot Of Difficulty, I Like Change But This Is Far To Confusing For Me! I Can Get Around In It After About Three Months! I Am An Experienced Computer User (Since Their Inception) But This Is Something Else Again!
Joe on 5/14/2016 at 8:39 AM
Just read "wayne on 5/13/2016". "I also don't like the new system. I don't like the automatic categorization of my purchases. I categorized in the old system and that let me know when I entered that in my check register. Yes, I still use a check register and am able to reconcile to the penny that way. Can I turn the automatic categorization off?" That's how I use to do it also. I would highlight my spreadsheet entry after categorizing the website version as reconciled. Now, Arvest automatically categorizes an entry as "reconciled" as soon as it isn't pending anymore. I have to do a search to find out where I left off the last time. So I tried renaming the entry, so I don't have to worry about categories. i.e. "done Walmart." Thought that would fix it. Nope!!! Arvest now automatically names an entry as "done Walmart." It's like this bank wants people to mess up on their account balances so they can collect an overdraft fee. The first overdraft fee I get from Arvest over them naming and categorizing my entries automatically will be the one and only overdraft fee they will get, cause I'm nearing the end of my wits trying to balance my checkbook. Any other bank is looking pretty good right now.
Jim on 5/14/2016 at 1:15 PM
I have been a customer for over 20 years . Your old web site was fast and easy to use. This mess has me thinking about finding a new bank to do business with. Give us the option to use the old site !
Michelle Weber on 5/14/2016 at 1:25 PM
In the past 48 hours you have received over 100 negative complaints about this website! People are speaking and I hope you will listen. No one likes this mess, it is confusing and not customer friendly. If you needed a petition signed I am sure these unhappy customers would be happy to sign it. PLEASE, re-evaluate and give customers the choice of this mess of a system or the old system that worked for the customers (IF THE CUSTOMERS EVEN MATTER TO ARVEST). Thank you and God Bless!
Ken F on 5/14/2016 at 2:46 PM
This seems to be another case of someone wanting to make upper management think they are doing a good job. The old website and billpay was not perfect but better than this new layout. The trend now is to make things "pretty". I dont care about pretty. I want convenience and logical organization and functionality. Get someone to design your website that has some common sense and actually use the product so they know ifs better or worse. You might have to chalk this up to a bad idea and go back to the old website.
Ben Schumacher on 5/14/2016 at 2:48 PM
Just a note to say my wife and I are very pleased with the fine, courteous service we get from you folks at ARVEST. Thank you very much!!
Pam on 5/14/2016 at 4:05 PM
I really wish you could go back to the old system. This is them most user UNFRIENDLY system I've ever experienced. I've banked with Arvest for all my life but am seriously considering looking for another bank. I can't spend the amount of time required poking through your online banking trying to muddle my way around. Or worse yet, calling your customer service for help. You better have 30 minutes to wait on hold to get a CS agent. It's not good either way.
Edgar Roupe on 5/14/2016 at 6:46 PM
I complained about this new system as soon as it went into use. Don't change it! I'm used to it now, so just leave it alone.
Phillip on 5/14/2016 at 7:21 PM
Thanks for the work on the website. I moved banks and am now with an online bank, because they understand technology. They have a fantastic website and an even better mobile app. I can deposit up to $50k from my phone, far more generous of a limit than Arvest. I maintain one account with Arvest and hope that technology and usability become a priority there.
Jean Thomas on 5/14/2016 at 7:29 PM
Well, I thought I was the ONLY ONE not understanding, having difficulty with the new system. I feel so much better. My frustrations are valid.
KJ OBrien on 5/14/2016 at 11:23 PM
Jeff wrote on 5/13/2016 that he had an old account and had no problems after spending the time to "diligently" go through the instructions. Personally I shouldn't have to spend my time resetting a system that was working well for me. My husband says he has no issues other than the categories. My assumption is that Jeff is like my husband in that they have only one (1) account. I only have two accounts, a business (which is my primary account now) and a personal account. I've been told that there is no way to have one login for both. I've tried to set up my personal account so I can immediately transfer funds from my business to personal account, but it took 5 days to receive a check in the mail which I had to then take to the bank to deposit into my personal account. Heaven help me if my personal account gets too low and I don't have time to get to the bank during business hours. This in not a good customer service situation.
G. Lewis on 5/15/2016 at 1:49 AM
I have the same issue as Susan and went to the transactions tab and it does not show the running balance as the old system did. Your answer to Susan on 5-12=16 was: " - To view the balance after each transaction go to the transactions tab and select to view transactions for a specific account. Your running balance will the display to the far right of the transaction. If you need additional assistance, then please contact customer service at (844) 225-8347."
Katy Weaver on 5/15/2016 at 3:54 AM
Sure am glad to see that others have the same dissatisfactions as I. This system does require many more "clicks" to get needed information, seems less concise, and has lots of features that this "old timer" doesn't need. The problem is not just because I don't like change. Its because everything is so scattered and disorganized. Still scratching my head trying to figure out why deposits for ATRS (teacher retirement) suddenly became categorized as "Shopping" and SSA Treas 310 (Social Security) is now categorized as "Pets" LOL? No! How good is a system that can't even recognize and categorize Social Security and Arkansas Teacher Retirement deposits???? (Yes, I changed categories for these at the beginning of the changeover, but the system decided to change them to "Shopping" and "Pets" last month. Customer Service told me I would need to change them AGAIN!! Does this describe a better, more convenient or efficient, easier to understand system?)
Josh on 5/15/2016 at 4:26 AM
Hi Arvest! I want to take a moment and say Thank You for listening to your customers and making improvements to BlueIQ. I will admit that at first I too had some difficulty getting use to the new system as I do not adapt to change quickly and easily. However, I do realize that change is inevitable and can be for the better and I believe and know that this is the case. There are growing pains, but I know given the time it will get better. I did though want to possibly make just a few brief suggestions that I think would continue to make you be competitive with other financial institutions of the same size. As a millennial, I of course have grown up being exposed to technology and I use it every day for tons of things (college, social media, news - believe it or not, my job, and of course my finances). - In a time where technology is constantly being developed to stay up to date with things, an important thing is alerts. A suggestion I have would be to develop an app or incorporate it into the existing app "real time alerts". An example would be like the Capital One Wallet app for reference. I happen to love this app because as soon as anything touches my account at all, I get an alert within mere seconds. - With transfers from one Arvest customer to another, would there be any way to have those also happen instantly? Also, I have used Popmoney a few times before and love the service, but it too takes a while to process. Would there be any way to possibly speed this service up as well? I realize how it works (that another user must go in and accept it) and so that may be why it seems to take so long, but if not the issue than why a delay? - I also have an Arvest Credit Card and I would love to be able to actually click over and already be logged into the website instead of actually going to www.securitybankcard.cardmanager.com. To be able to click on the Liabilities link and then have you on the website looking at your account would be huge if you all could make that happen as this too also shows a more real time status of transactions. I have banked with Arvest for over four years and I do not plan to change any time soon. But, that being said I also have a few other lines of financial products as well that are in some aspects much greater. I bank with you all because of the AWESOME customer service I get. You all have set the standard and I hope that these suggestions that I and your other customers as well have said are not taken for granted
Shawn on 5/15/2016 at 5:12 AM
I agree with the negative comments, the old system was sooooo much better! The new system is so confusing to navigate with online banking! We also have an account with Bank of America, and I'm considering with just going with that one full time, and paying our bills through that account. I'm usually not a complainer, but I can see that I am not alone in my thoughts here, so I thought I'd add my 2 cents …… it needs a serious revamping. I'm usually pretty computer literate, so some of it could very well be operator error, but either way, there are a lot of complaints here. Thank you for, at least, creating a forum to collect comments. I'm looking forward to big changes!
Kenneth P Green on 5/15/2016 at 4:31 PM
Why does the "This Month's Status" include internal transfers between Arvest accounts (like from checking to savings) in with the "Money In" and out with "Money Out". It is very misleading when attempting to look at overall cash flow in and out of the account with the extra fluff. I realize the two transactions cancel each other out though.
James G. Coney on 5/15/2016 at 11:19 PM
I am hoping that ARVEST will also work on the electronic pay your bills system (unknown what it is called.) Every time I am trying to enter the cents part is a pain in the you know where. The dollar amount works fine, it is just when I go to enter the cents portion of the payment.
Karen on 5/16/2016 at 1:38 AM
I find your transferring of funds cumbersome. It used to be so simple, move money from this account to this account. Now it is backwards and has twice caused me to move funds out of the wrong account causing a negative balance. The first time I wasn't charged an NSF fee, but I sure hope I am not this time either. Of course after seeing the negative balance I fixed it, but if the program didn't have you put the account you are moving funds into first and out of 2nd, which I consider backwards, it never would have happened in the first place. Not a fan of the bill pay either. It used to be so easy to see at a glance what was paid so could see what was due and now the display is lacking to put it mildly.
Bill McArdle on 5/16/2016 at 3:10 AM
The new system is a huge step backwards in banking. I am sure guys spent a fortune on it but in the end I am afraid it was a big waste of money. Please consider shutting it down and going back to the old system asap. I do not think this system can be improved enough to save it. Just saying...
Arvest Blog Admin on 5/16/2016 at 6:20 PM

Because of your feedback about Online Banking with BlueIQ™, we're making changes to enhance your experience. These adjustments will roll out over the next several months and other changes will take some time to implement. We'll post on our blog when enhancements have been made. In the meantime if you need assistance, please visit arvest.com/upgrade or call customer service at (844) 225-8347.

Marty on 5/21/2016 at 6:03 PM
These changes sound very minor and do not address the major problems with this new system. First of all, it is not Arvest's place to scrutinize and categorize our transactions. That is a violation of our privacy. If you want to offer enhanced online banking for some customers to CHOOSE to use instead of Quicken, that is fine, but don't force the rest of us to use it. Many of us need just basic online banking, enough to check our balances and note checks that have cleared. All the bells and whistles you have added just make things more complicated and cumbersome without adding value. We used to have a very easy way to print a canceled check front and back on one page with the clearance info, which I used a lot. Now just to print a check is a major ordeal and includes a lot of extraneous info from the browser page that should not be shown on the print copy. We also have to use expensive printer ink to make more than one copy just to get the front and back of the check. This new system is a mess, and an affront to your long time established customers who want to keep things simple and functional.
Jim Savold on 5/30/2016 at 2:25 PM
Why don't you have a face-to-face meeting with a representative group of "real users" and discuss the problems BlueIQ has created, and some of the "return to simplicity" fixes most needed. Remember, we didn't ask for any changes whatsoever - and the changes you listed in no way fix anything. I'll volunteer if you have the user meeting.
Jim Savold on 5/30/2016 at 3:14 PM
Another thing: please, please, please do not "enhance my banking experience" by changing anything on mobile banking. That still is simple to use and works just fine. Hmmm, simple to use and works just fine - now that is an example BlueIQ should have used.
Rick Mattioni on 7/8/2016 at 2:31 PM
Almost two months after the supposed "improvements" to this mess of a website, it's still a pain in the you-know-what to use. As for reverting to the old system being "impossible", it sounds like corporate arrogance to me. "We know what's best for you, and you'll just have to suck it up." Unfortunately, it is now "impossible" for me to recommend Arvest to someone looking for a bank. If we didn't have so many accounts tied to our Arvest account, we'd drop them like a hot rock. Is generating this much negative feedback and "badwill" from your customers worth it? Over a website?
Audie Pruitt on 12/17/2016 at 5:41 PM
Judging by all the previous posts, everyone has as much disdain as I do for this website. It's cumbersome and not user friendly. Too much extraneous hoo ha. And now, I can't download any e-statements. Redesign this site to it's former state and let some of your customers sanity check it before the launch. It has to be easier to do than to design an abysmal site like this.
Arvest Blog Admin on 12/19/2016 at 3:48 PM

Audie - We're sorry to hear you find the new site cumbersome and not user friendly. We'll be sure to share your feedback with the appropriate team. For assistance downloading e.Statements, please contact customer service at (866) 952-9523. We appreciate your feedback and hope to be able to earn your business.

KD on 2/10/2017 at 11:30 AM
Arvest will not fix the currant online banking system because it seems to be out of their hands and our complaints are not being fixed. I am told I have to fix it and "CALL CUSTOMER SERVICE SO WE CAN SHOW YOU HOW TO NAVIGATE" THATS NOT THE ISSUE DONT YOU GET IT???It should not be MY JOB TO FIX TRANSACTIONS that have been placed in the wrong category because the system doesn't recognize where the money was spent so it just "picks a title and places the transaction under it. This is still happening to me and it is RIDICULOUS that customers have to deal with the continuous stress of chasing after incorrect categories for my transactions and NO, YOU DONT NEED TO SHOW ME HOW TO DELETE AND CHANGE CATEGORIES. What I need is an attorney to assist me with my bank issues and help me decide if ARVEST is committing fraud by putting my transaction IN A CATEGORY WHERE IT DID NOT GET SPENT!!! AND NO I WONT FIX IT ANY MORE> I AM MAKING COPIES OF ARVESTS SCREW UPS SO I WILL HAVE EVIDENCE>
Bryan Herron on 2/11/2017 at 2:20 PM
I set up a low balance alert and expected to receive a single notification. Instead I have received six. Four for the same balance. Three of which were all last night while I was in bed. Ridiculous.
Arvest Blog Admin on 2/14/2017 at 3:35 PM
Bryan - We're sorry to hear the alerts weren't what you expected. We have someone looking into this and will follow up with you at the email address you provided when we have more insight. We apologize for the inconvenience.
Michael on 3/4/2017 at 4:12 PM
Hi, are you aware that the most recent updates are causing quicken transaction downloads to go to one account? Are you working with Quicken to resolve the API issue?
Arvest Blog Admin on 3/6/2017 at 3:31 PM
Michael – Thanks for reaching out. Yes, we are aware of the issues with Quicken and are looking into them. We apologize for any inconvenience.
rich moberly on 3/25/2017 at 2:30 PM
Trying to download transactions and nothing happens. I don't get options nor a download. Sure could use it for taxes today.
Arvest Blog Admin on 3/27/2017 at 2:52 PM
Rich – We’re sorry to hear you’re having difficulty downloading transactions. We’ll have a Customer Service representative reach out to you to assist.
Wayne Grimes on 8/9/2017 at 5:31 PM
Please change the "Hide Timeline" to be a permanent setting from session to session unless I click "Unhide Timeline". Thanks.....
Arvest Blog Admin on 8/14/2017 at 8:26 PM
Wayne - thank you for the suggestion! We'll send it to our team for consideration as a future enhancement.
isaac on 8/26/2017 at 4:06 PM
Arvest doesn't work correctly with Mint.com. it won't allow Mint to pull the past 90 days of transactions. Can you help with this?
Arvest Blog Admin on 8/29/2017 at 4:06 PM
Hi Isaac. We did experience some issues a few months ago with Mint. If you had signed up or adjusted your account number on Mint during that time, it might be what is causing this issue now. The first troubleshooting step that was recommended is to go through the setup process again with Mint. If your account number has leading zeros (Ex: 0012345678 vs. 12345678), you would need to remove the leading zeros. If you continue having problems, please contact Arvest Customer Service (866) 952-9523 to have an Electronic Banking associate help you.

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